After being cold called from so many different firms over the years.. countless times trying to sucker me in for numerous different reasons, I have decided to do the public a service and make my own blog. I will dissect all these companies 1 by 1 in the event to eventually let the world know who are scammers and who are legitimate companies actually here to help us…

Archive for the ‘Bogus Holiday Companies’ Category

Typical Scams

One of the current scams that yourtimeshare has received a significant number of complaints about is the resale scam. Timeshare owners are being targeted by fraudsters who are offering to sell their weeks for them.

The victims are being asked to pay upfront fees for any number of reasons and then hear nothing more from the scammers – no sales, no refunds. Others are duped into parting with upfront cash – often hundreds or even thousands of pounds – only to find that the supposed buyer has dropped out of the deal. They are then lured to a foreign country to meet a “corporate buyer” who is interested in buying their week. However, when the owners arrive at their destination they usually find that the corporate buyer is really a sales person who subjects them to a hard-sell presentation for a bogus Holiday Pack.

If there are any questions regarding this please email us, confidentially at: yourtimeshare@hush.com

Club Class Prestige

There seems to be a lot of activity lately in Tenerife and we have received numerous inquiries about Club Class Prestige, the ultimate upgrade product from Club Class Services (Sarl) in Tenerife.

It all seems so easy, a Club Class Member who hasn’t been on holidays for a while, or maybe hasn’t even tried the package before, is offered a promotional week in Tenerife. The prices seem right, the weather promises to be good and transfers from and to Resort / Hotel are arranged. Why would you say no?

There is a welcome meeting to attend, but some information about excursions and local attractions comes always in handy. And it will only take about an hour and a half, so not bad.

The reality is unfortunately very different! As per the description of a consumer:

“He then spent the next 3 ½ hours explaining how Club Class Concierge had let its membership down and how a new membership called Club Class Prestige would give us all we should have received with Club Class Concierge…”

Once they have the customer all dizzy with explanations on discounts and price quotes of possible future holidays they could book, the real hard sell comes on the table. The price of this package is £8000! This can be paid all at once or Club Class can apply for a loan. Whatever payment you chose, something has to be paid on the day as they take a direct deposit.

To make it all more attractive a Cash Rebate Certificate from a company called Cash Rebate Ltd is thrown into the deal, payable after 36 or 59 months, depending on the payment method you chose for the package. This Cash Rebate Certificate supposedly worth thousands of Pounds is just another name for all the other Cash Back Schemes Club Class gave out in the past. For those who don’t know what happens really with a Cash Back please read our blog.

Once the consumer has signed and paid the deposit he is taken back to the resort / hotel. The next day a representative goes around to re-assure and reply to all doubts and questions.. In reality no questions are clearly answered, and those consumers who have doubts are getting even more worried at this stage, but of course the credit card payment went through.

This payment shows as charged by a company called Imagen Sinergica SL and the administrator of this company is Benjamin Moreno Rodriguez.

Those who express their intention to cancel the agreement are surprised with the fact that Club Class Services does not allow a cancellation. They claim Club Class Prestige is a 1 year holiday product and there is therefore no right of cooling off! This is not made clear at the presentation and we even have testimonials of consumers who were explained a “lifetime membership”. But Club Class Services are willing though to change the membership in a reduced package which coincidentally costs the same amount as the consumer has paid for a deposit. Bottom line is: They do NOT want to give your money back!

Reading through the testimonials we receive from consumers who were duped this way on their holidays in Tenerife, the same names seem to keep popping up. Andy Dixon and Joanne Allens.

These names were also connected to other Club Class Marketers in the past such as TFS Concierge, CDS Concierge or Great British Marketing – GBM.

So if these companies are known by the Tenerife Authorities of having duped consumers out of their money, how comes nothing has been done so far about the dubious practices of Club Class Services or Club Class Services Sarl as they were called up till recently?

What are they waiting for? For tourist to never go back to Tenerife as this remind them of having lost a large amount of money on a dubious holiday club? A memory of a holiday that gave them numerous sleepless nights after getting back home? How long does this need to go on before something is done about it?

Maybe the authorities are waiting for the Newspapers in the UK to publish an article about this negative image of Tenerife, or maybe for a program such as Watchdog to touch the issue?

What are they waiting for? Or do they really think this does not have any negative effect on the tourism industry of the island? If people stay away, all businesses will suffer not only Club Class who will move on and open somewhere else under a slightly different name!

Have you booked through Club Class Concierge or Premiere Travel to go to Tenerife? Or have you been there already and purchased a Club Class Prestige Membership?

Please let us know!

yourtimeshare@hush.com

Holiday Letting & Sales offering resale of your timeshare?

A new cold caller alert goes out for a company called Holiday letting & Sales. But there seems to be a slight mix up with names as they also present themselves as Direct Letting & Sales or Holiday Letting Direct.

That might be a result of the numerous name changes that the staff has undergone and they now don’t know who they should be saying they are.

For us it seems clear though, the above are one and the same as Holiday Rentals Direct!

The website from Holiday Letting & Sales Ltd is http://www.lettingsdirect.eu and was registered in December 2011.

But the website is not about Timeshare sales at all, it is a rental website for Holiday Accommodation.

Not sure how that adds up, but maybe the simple explanation is that Holiday Rentals Direct – HRD has such bad reputation on the web and numerous refund claims running, that the change of name had to be done without further delay.

The address of Holiday letting & Sales is a post box Apartado Correos No. 66, Torrox Sur 1, 29793,Torrox, Malaga, Spain. And the telephone number: 0034 952 547 124

No email Address.

There is one thing though that doesn’t change: The Upfront Fee Request!

The cold calling agent from Holiday Letting and Sales explains they want to buy the timeshare off the consumer as they have a client waiting, but in order to do this they need a security bond of £1500

Same story all over again, just a different twist in company name…

We are still waiting for a consumer to step forward about a successful sale with Holiday Rentals Direct, hundreds did step forward to say they paid money and the sale fell through and HRD did not refund..

Have you been called by Holiday Letting & Sales or Holiday Letting Direct from Spanish phone +34 952547124 ? Please let us know!

You can write to us at:
yourtimeshare@hush.com

or place a comment on the blog.

EFTAG, Have you been invited yet?

The European Fair Trade Advisory Group or better known as EFTAG has started a cold call campaign with invitation to their UK meetings this summer.

They are coming over to Bristol Somerset UK on the 8th, 9th and 10th of June and will be holding meetings in a hotel where the consumer supposedly will speak to a Notary about their timeshare and a class action against the different timeshare companies.

So after inviting people over to the Costa del Sol, to their Benalmadena office for 3 days, it is now the turn for those who couldn’t travel and EFTAG will be visiting them.

As a timeshare owner if you are contacted by the European Fair Trade Advisory Group, before you decide whether to accept their invitation or not, you should know the following FACTS:

The European Fair Trade Advisory Group (EFTAG) openly acknowledges having as STRATEGIC PARTNER the European Class Action outfit The International Timeshare Refund Action – ITRA – as it is clearly stated in the homepage of the website of EFTAG’s sister Class Action outfit in Singapore, the Asian Fair Trade Advisory Group – http://www.ftagasia.com/welcome.html

The STRATEGIC PARTNER of the European Fair Trade Advisory Group, the International Timeshare Refund Action – ITRA – had its TV Ad in the UK banned by the UK Advertising Standards Authority in January 2011, as it was MISLEADING BY OMISSION, because “the add did not make clear that it was offering another product in addition to the opportunity to join the legal action” and “attendees were offered an alternative to a timeshare product by Club Class”. ASA did not say it clearly in the adjudication, but the other product offered as the get out strategy was the holiday club membership, Club Class Concierge.

http://www.asa.org.uk/ASA-action/Adjudications/2011/1/International-Timeshare-Refund-Action-(incorporated-in-the-Seychelles)/TF_ADJ_49567.aspx

The timeshare resale firm ETOO, the European Timeshare Owners Organisation, a FOUNDING MEMBER of ITRA, when the latter it was the International Timeshare Resale Association, before it morphed into the International Timeshare Refund Action in late 2009, had its TV Ad in the UK, banned by the UK Advertising Standards Authority in August 2008, as it was MISLEADING.

http://www.asa.org.uk/ASA-action/Adjudications/2008/8/European-Timeshare-Owners-Organisation-(Gibraltar)-Ltd/TF_ADJ_44892.aspx

As a timeshare owner you should seriously consider the above and ask yourself if you are prepared to pay another large sum of money for services offered by a company that cannot give any guarantee of these services being carried out and is connected to other companies that have had their advertisements banned and also took thousands of Pounds of their consumers and failed to deliver the services they offered!

Did you receive the invitation from EFTAG for a meeting in the UK this summer? Please let us know.

You can place a comment on this blog or write to us directly at:
yourtimeshare@hush.com

Bains Cohen from London?

This alert is a tricky one, as we have a company cold calling timeshare consumers under the name Bains Cohen, but there is also a genuine company with this name that has nothing to do with this!

Our cold caller Bains Cohen claims to be based in London and say they are going to take DWVC to court in Spain and ask the timeshare consumer to join this court case.

The timeshare consumer has to send all relevant paperwork and an upfront fee of £378

They also mention a firm in Spain on the Costa del Sol under the name of South Coast Management who eventually will be dealing with this case. But the fee requested is also to cover the costs of sending a representative over from Bains Cohen to the Mercantile Court in Spain to fight the case. If the case is won, Bains Cohen will keep a 10% of the money. (On the website it actually mentions 15%)

Bains-Cohen has their own website http://www.bains-cohen.com/ which is all focused on the fact they are a law firm specialist in Holiday Ownerships. This website was registered on the 3rd of April 2012

There is no UK Companies House registration number on the web, neither any other details which as stipulated by law for a website.

Their office address is Suite 1097, Kemp House, 152 – 160 City Road, London, ECIV 2NX and contact details: info@bains-cohen.com, Telephone 0203 627 4664, Fax 0203 627 4767 and a telephone number that actually appears on the screen when they call 01409 174 919

Please note that the real law firm Bains Cohen has a website http://www.bainscohen.com and is also based in London. So obviously the “fake” ones are trying to confuse the consumer and make them believe they are dealing with a genuine law firm.

Please do NOT let them fool you!

We have been informed that the real Bains Cohen are made aware by worried consumers that someone is using them as a front for their activities and will be working to defend themselves and catch the others.

Have you been called by Bains-Cohen for a court case against DWVC in Spain? Please let us know!

You can place a comment on the blog or send us a direct email to:
yourtimeshare@hush.com

Universal Travel Market or UTM

A new company has been brought to our attention, Universal Travel Market or UTM as they state on their website.

This website http://www.universaltravelmarket.com was registered on the 5th of March 2012, so “hot from the press” but with a large listing of timeshare memberships for sale.

Surprisingly this listing is mainly DWVC and Club Class membership packages, are they really selling these on?

Universal Travel market cold calls consumers with the usual pitch on how successful they are in selling and they certainly have a buyer waiting already.

No mention though of where they obtained these personal details of the timeshare owner.

The telephone number is 0845 557 7297 and their email info@universaltravelmarket.com

As address they provide on their web: St. Nicholas House , 31-34 High Street , Bristol ,BS1 2AW

Checking out UK Companies House there is no such company as UTM – Universal Travel Market registered.

They have only just started and the consumers that have alerted us didn’t get that far as an upfront fee as they didn’t trust it straight away.

But with the fact that they cold call, guarantee sales for worthless memberships and their website which was created recently does not really provide the information it should do…well extreme caution is in place!

Have you been contacted by UTM – Universal Travel Market from 08455577297 ? Please let us know.

You can place a comment on the blog or send us a direct email to:
yourtimeshare@hush.com

Timeshare Scams Are on the Rise – Protect Yourself from Fraud

As a timeshare owners who is trying to get rid of a property, it is important for you to be aware of what is fast becoming the most common consumer scam in the country – timeshare resale scams. Yourtimeshare has consistently ranked these frauds high on their annual list of scams to watch out for, and in recent years it has become an increasing problem, even surpassing credit card and insurance fraud as the number one consumer complaint of some states in the USA. So how can you protect yourself from these scams and successfully sell your timeshare at the same time? It is a delicate dance and takes some knowledge, but it can be done.

The first step to avoiding these scams is to educate yourself. Learn how these scams operate and what their biggest red flags are. Some tell-tale signs you may be walking into a timeshare resale scam include:

Unsolicited contact
High-pressure sales tactics
Vague details about the company or who they are
Upfront fees (Which are illegal)

If you find yourself in contact with a company that is making you feel uncomfortable, decline their services or ask that they give you a little time to do some research and get back to them. Any reputable company will happily allow you the time to feel comfortable with their business and will provide you with any information you need upfront.

Stick to your guns. The easiest way to avoid these scams is to refuse to pay upfront fees. Not all timeshare resale companies charge upfront, despite what these scams would have you think, so it is important to stand your ground and refuse to work with companies who pressure you into making a commitment to work with them. You can successfully sell your timeshare without falling victim to timeshare resale scams. You just have to stay firm, know what you are talking about, and refuse to fall into their games.

If you have been scammed or have been called by a company offering dubious things.

Please do not hesitate to contact us: yourtimeshare@hush.com

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