After being cold called from so many different firms over the years.. countless times trying to sucker me in for numerous different reasons, I have decided to do the public a service and make my own blog. I will dissect all these companies 1 by 1 in the event to eventually let the world know who are scammers and who are legitimate companies actually here to help us…

Archive for the ‘Cashback’ Category

How to Stay Safe

Yourtimeshare recommends that consumers should be extremely cautious of resale companies that:

Make an unsolicited contact i.e. a cold call

Request any form of upfront payment:

Common reasons for an upfront fee are: deposits, administration fees, bonds of trust, surety against withdrawal, insurance cover, validity survey, land registry tax, certificate charge and VAT.

Ensure you always make a payment with your credit card as you would be fully protected under laws governing the use of Credit Cards (Consumer Credit Act 1974 section 75).

Ask for assurances that they will not take any upfront payment.

Never send them your Ownership or Reclaim Certificate.

These people have unlimited imaginations when it comes to stealing your money so don’t trust them – no matter how convincing and reassuring they may seem.

If you have been contacted by any company regarding Reclaim Certificates or CashBack schemes.

Please do not hesitate get contact us directly: yourtimeshare@hush.com

Kelly Consultants

Another cold caller for our lists: Kelly Consultants from Ireland. They have started their campaign not so long ago and are keen to offer their help with a reclaim.

No explanation on how they obtained the details from the timeshare consumer of course!

Kelly Consultants is actually a UK Companies House registered entity and the registration number is NI055159

Their address Drummore Road, Kilkeel, Co Down, BT34 4LU, Ireland

Contact number 003453 14428617

The person calling Kelly Consultants is Ann Connor, who explains that they are duly registered as a tax consultancy and is very insisting on the fact that the consumer can verify that they are a “Bona Fide” company. The consumer can do this by calling another number and speak to a so called “Legal Advisor”. The name of this legal advisor is Lucy Alexander and the number to call 03300010329

After calling the legal consultant, Kelly Consultants calls back the consumer and continues the previous story about the reclaim and the fact that they have recovered money from the Spanish Government to be paid out to the victims of the scam.

For them to process the claim the consumer has to purchase £500 worth of UKASH Vouchers, give them part of the numbers but hold on to the vouchers until they have completed the claim.

Oops, that sounds familiar and rather worrying!

Did we not see this story already on this blog? Indeed we did!

There are two more companies that actually use or used the same method to convince consumers that they would recover money for them through a claim.

Asset Accounting Services Ltd
Financial Associates Ltd

We appreciate the fact that Kelly Consultants is registered as a company, but the fact that they cold call a timeshare consumer, have his personal details and membership details, claims to recover money from a claim nobody knew about and ask for UKASH vouchers to be purchased..Well it sounds very worrying!

Have you been called by Kelly Consultants from 00345314428617 ?

Please let us know: yourtimeshare@hush.com

Club Class Prestige

There seems to be a lot of activity lately in Tenerife and we have received numerous inquiries about Club Class Prestige, the ultimate upgrade product from Club Class Services (Sarl) in Tenerife.

It all seems so easy, a Club Class Member who hasn’t been on holidays for a while, or maybe hasn’t even tried the package before, is offered a promotional week in Tenerife. The prices seem right, the weather promises to be good and transfers from and to Resort / Hotel are arranged. Why would you say no?

There is a welcome meeting to attend, but some information about excursions and local attractions comes always in handy. And it will only take about an hour and a half, so not bad.

The reality is unfortunately very different! As per the description of a consumer:

“He then spent the next 3 ½ hours explaining how Club Class Concierge had let its membership down and how a new membership called Club Class Prestige would give us all we should have received with Club Class Concierge…”

Once they have the customer all dizzy with explanations on discounts and price quotes of possible future holidays they could book, the real hard sell comes on the table. The price of this package is £8000! This can be paid all at once or Club Class can apply for a loan. Whatever payment you chose, something has to be paid on the day as they take a direct deposit.

To make it all more attractive a Cash Rebate Certificate from a company called Cash Rebate Ltd is thrown into the deal, payable after 36 or 59 months, depending on the payment method you chose for the package. This Cash Rebate Certificate supposedly worth thousands of Pounds is just another name for all the other Cash Back Schemes Club Class gave out in the past. For those who don’t know what happens really with a Cash Back please read our blog.

Once the consumer has signed and paid the deposit he is taken back to the resort / hotel. The next day a representative goes around to re-assure and reply to all doubts and questions.. In reality no questions are clearly answered, and those consumers who have doubts are getting even more worried at this stage, but of course the credit card payment went through.

This payment shows as charged by a company called Imagen Sinergica SL and the administrator of this company is Benjamin Moreno Rodriguez.

Those who express their intention to cancel the agreement are surprised with the fact that Club Class Services does not allow a cancellation. They claim Club Class Prestige is a 1 year holiday product and there is therefore no right of cooling off! This is not made clear at the presentation and we even have testimonials of consumers who were explained a “lifetime membership”. But Club Class Services are willing though to change the membership in a reduced package which coincidentally costs the same amount as the consumer has paid for a deposit. Bottom line is: They do NOT want to give your money back!

Reading through the testimonials we receive from consumers who were duped this way on their holidays in Tenerife, the same names seem to keep popping up. Andy Dixon and Joanne Allens.

These names were also connected to other Club Class Marketers in the past such as TFS Concierge, CDS Concierge or Great British Marketing – GBM.

So if these companies are known by the Tenerife Authorities of having duped consumers out of their money, how comes nothing has been done so far about the dubious practices of Club Class Services or Club Class Services Sarl as they were called up till recently?

What are they waiting for? For tourist to never go back to Tenerife as this remind them of having lost a large amount of money on a dubious holiday club? A memory of a holiday that gave them numerous sleepless nights after getting back home? How long does this need to go on before something is done about it?

Maybe the authorities are waiting for the Newspapers in the UK to publish an article about this negative image of Tenerife, or maybe for a program such as Watchdog to touch the issue?

What are they waiting for? Or do they really think this does not have any negative effect on the tourism industry of the island? If people stay away, all businesses will suffer not only Club Class who will move on and open somewhere else under a slightly different name!

Have you booked through Club Class Concierge or Premiere Travel to go to Tenerife? Or have you been there already and purchased a Club Class Prestige Membership?

Please let us know!

yourtimeshare@hush.com

JRG Equity

Have you been cold called by JRG Equity Release? Because we have received already a lot of inquiries!

JRG Equity Release claims to be appointed by the Spanish Government to process the refund of money from the funds held by the Spanish Government for victims of the ILG / DWVC scam and the Reclaim certificates.

JRG does not request any money as they have already been paid by the Government.

They work from UK and Spain, and inform the timeshare consumer he can obtain a 68% of his reclaim and the other 32% will have to go to the Spanish government for fees and taxes.

In order to be part of this claim of 58.000 certificates (!!!) the consumer has to be quick, as the process is due to the end of April.

In order to be part of this tremendous claim, the consumer has to go to a local notary on his own expense and their identity by Drivers license, utility bills and also a copy of the Reclaim certificate.

Then JRG Equity release will send a courier around for picking up the Certificate and there you go!

Well not quiet…
They also require legal fees to be paid up front and those add up to around a £1000, oops…and these are not going to the tax man, oh no, these are to be paid by bank transfer into an account of a company called PROPIEDADES ANDALUCIA SUR SL

Now the story starts to wobble. And we investigated a bit further;

JRG Equity Release has a website http://www.jrgequityrelease.com which was registered on the 24th of January this year. Their address is a postbox in Benalmadena on the Costa del Sol, and their phone number is 0871 408 9549

Going through the information we found clear indications that this company is linked to other dubious companies, of which several were closed down by the police:

Sol Bookers SL. (closed by police in 2008) Greystone Leisure & Travel SL. (closed by police in 2008), Red Rock Marketing SL and Timeshare Disposal two companies mentioned on our blog.

That does not sound right!

Adding up the fact they claim to be working for the Spanish Government, which is highly unlikely with this modus operandi, ask for an upfront fee by bank transfer, and the mentioned connections…our advice is going to be straight forward and a big NO.

Have you been called by JRG Equity Release from 08714089549 ?

Please let us know! yourtimeshare@hush.com

Fincas S Pedro y S Pablo in Tarragona

An alert goes out for a supposed Real Estate office in Tarragona, Spain under the name Fincas S Pedro y S Pablo.

A cold caller from Spain, with great news as always when they tell the timeshare consumer they have a buyer lined up for their timeshare.

This company with a Spanish name, pretends to be in Tarragona on the address: PlaÇa Catalunya 4, 43007, Tarragona, Spain

No website, unfortunately but they do have an email address ventas@realtyagent.com You can also call them on a Spanish mobile +34 698 734 722 or fax them on 0701 0021 727

This company is one of those who have elaborated the pitch thoroughly and after the initial call they send off the paperwork by email. Paperwork that looks very professional and official as it is even written on Government paper with stamps all over.

The person calling was Lee Warning, but his secretary Kirsten de Vries kindly sends the paperwork signed on his behalf.

A bit cheeky though that they pretend to work by the European Directive which stipulates money should be held in an escrow account. Does it?

They also add a stamped form which confirms the buyer has already deposited the money for the purchase. All the details of the buyer are on the form, shame these buyers always live in a different country where they speak a different language!

The Escrow account is not only for the money of the sale, they also request a 9% of the sales price to be paid by the seller into this account (!!) prior to the sale..

Hold on, that’s an upfront fee!

Even more surprising is the fact that this “Escrow” account seems to be in a bank branch situated in Malaga on the Costa del Sol. Wow, that’s a long way from Tarragona!

Research has shown that there is no such real estate as Fincas S Pedro y S Pablo in Tarragona handling timeshare sales. Add this up to a cold call, guaranteed sale, upfront fees and a bank transfer to an individual in a faraway place….let just say we don’t recommend dealing with this company!

Have you been called by Fincas S Pedro y S Pablo from 0034 698734722 ?

Do let us know!

Have you received a Membership fee bill from Pro Travel Solutions?

In the past weeks we have received numerous emails from consumers who were surprised by receiving a Membership fee bill for their DWVC membership, requested by a company called Pro Travel Solutions.

But who is Pro Travel Solutions?

Pro Travel Solutions is the former Timelinx Group. They have been slowly replacing its main holiday club membership Designer Way Vacation Club for the Marketing Agency Agreement Personal Travel Group – http://www.personaltravelgroup.com for which the inventory is provided by the travel agency Pro Travel Solutions Plc.

Incentive Leisure Group Ltd in Gibraltar ceased trading in January 2011. This company was Timelinx´ last marketer using such name which was operative, as the listed ones at UK Companies House had also been dissolved earlier – i.e. Incentive Leisure Group (Milton Keynes) Ltd. & Incentive Leisure Group (U.K.) Ltd.).

It seems now that in spite of ILG going into liquidation, Pro Travel Solutions is trying to continue their business and is doing mailings to DWVC members asking for the £75 membership fee.

Pro Travel Solutions states their address in the emails they send out as; Waterpark Business Centre, C/Rio Darro 2, Mijas Costa, Málaga, 29649, Spain. But this is very strange as these offices were abandoned last year when ILG went into liquidation and have been empty ever since.

Their contact number is 0871 971 1170

The email they send out includes the following information:

“We have lots of fabulous special offers on http://www.thetraveller-online.com or if you have any special requests, just give one of our travel consultants a call on 0871 971 1170 and they will search out the best offers.
Remember booking now for your summer holiday means you can take advantage of the Early Bird Discounts, email reservations@protravelsolutions.co.uk”

Do they really pretend as if nothing has happened and DWVC is going on and people are “happy members” of their Holiday Club?
Who are they trying to fool?

Have you received an invoice from Pro Travel Solutions?

Please let us know!

Incentive Leisure Group, DWVC, Timelinx, Reclaim Ltd (UPDATE)

To the best of my knowledge, Incentive Leisure Group Ltd Gibraltar – main marketer of Timelinx Group – http://www.timelinx.com/en/ – has ceased trading early this year. Even Incentive Leisure Group´s site includes more information about its alleged current legal status, and of its cashback scheme, Reclaim Ltd – http://www.leisuregroup.net/.

The following article published in the Daily Mirror last January would support the view that ILG is not active anymore in the UK soil. Some comments added to the article would show that ILG had sacked its entire staff, and closed down their offices in Costa del Sol, and the UK. We also have other sources who would confirm this information.

Incentive Leisure and Personal Travel go AWOL – January 19th, Daily Mirror

http://blogs.mirror.co.uk/investigations/2011/01/incentive-leisure-and-personal.html

However recent information obtained in March which still needs verification would tell us that although the Timelinx Group has closed its UK operations; still its Personal Travel Group (PTG) scheme – http://www.personaltravelgroup.com – is still operating from Gibraltar.

As indicated Incentive Leisure Group Ltd in Gibraltar ceased trading last January. This company was Timelinx´s last marketer using such name which was operative, as the companies listed with the same name at the UK Companies House had been dissolved earlier – i.e. Incentive Leisure Group (Milton Keynes) Ltd. & Incentive Leisure Group (U.K.) Ltd.).

Moreover the Office of Fair Trading had announced last December that it was taking to Court to Incentive Leisure Group, Personal Travel Group, and Geo Demographic Market Research Ltd (previously known as the Direct Marketing Partnership Group Ltd), although this is a matter about which we do not have further information though – http://www.oft.gov.uk/news-and-updates/press/2010/146-10

On 21 January 2011 the Gibraltar Chronicle published a Legal Notice – http://www.oft.gov.uk/shared_oft/consumer-enforcement/gibraltar-chronicle.pdf – stating that Incentive Leisure Group Limited, would be wound up by way of creditor’s voluntary liquidation.

The OFT has informed the liquidator about its action in the UK and its interest in the proposed liquidation. In the meantime, the OFT claims that it will continue its action against ILG, and other defendants in the UK, and monitoring the place in Gibraltar.

Another worrying sign that tell us that the Timelinx Group might not have completely stopped trading, it is that besides the information gathered that tell us that Personal Travel Group (PTG) might be still operating from Gibraltar, it is also that we have detected a warning on cold callers published on the website of the bogus holiday club membership, Designer Way Vacation Club (DWVC) – http://www.dwvc.com/en/ – marketed until recently by ILG itself.

We have also some evidences that tell us that the Incentive Leisure Group might have ceased trading in South Africa late last year, as a result of the death of Garry Leigh – Timelinx Group´s top guy and founder – closing down its two sales decks, located in Johannesburg and Cape Town, and transferring at the same time, the handling of the holiday bookings of the DWVC Members, to Pro Travel Solutions, in the UK.

This is the information we have currently about ILG, and other Timelinx companies, however it would require further investigation to be 100% certain about the current status of the Timelinx Group.

Please, if you have some new information about this group of companies, contact us.

yourtimeshare@hush.com

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