After being cold called from so many different firms over the years.. countless times trying to sucker me in for numerous different reasons, I have decided to do the public a service and make my own blog. I will dissect all these companies 1 by 1 in the event to eventually let the world know who are scammers and who are legitimate companies actually here to help us…

Archive for the ‘Reclaim Certificates’ Category

How to Stay Safe

Yourtimeshare recommends that consumers should be extremely cautious of resale companies that:

Make an unsolicited contact i.e. a cold call

Request any form of upfront payment:

Common reasons for an upfront fee are: deposits, administration fees, bonds of trust, surety against withdrawal, insurance cover, validity survey, land registry tax, certificate charge and VAT.

Ensure you always make a payment with your credit card as you would be fully protected under laws governing the use of Credit Cards (Consumer Credit Act 1974 section 75).

Ask for assurances that they will not take any upfront payment.

Never send them your Ownership or Reclaim Certificate.

These people have unlimited imaginations when it comes to stealing your money so don’t trust them – no matter how convincing and reassuring they may seem.

If you have been contacted by any company regarding Reclaim Certificates or CashBack schemes.

Please do not hesitate get contact us directly: yourtimeshare@hush.com

ABC Mediation, or Anthony Bains Cohen?

A new mediation company has been brought to our attention over the past few days called ABC Mediation.

ABC Mediation is cold calling, and it seems (for the moment) that they are targeting DWVC members especially. The story they tell is that the directors of DWVC are to appear in the Mercantile Court of Malaga on the 23rd of May and the victims of this company can place a claim.

ABC Mediation is based in London. Their address Suite 1097, Kemp House, 152 – 160 City Road, London, ECIV 2NX, and contact details are Telephone: 0203 627 4664, Fax: 0203 627 4767 and Email: info@a-b-c-mediation.com

That is exactly the same address and phone numbers as the one for Bains Cohen, a dubious lawyers office who also started cold calling recently with the same story.

The website for ABC Mediation http://www.a-b-c-mediation.com was registered on the 3rd of May 2012.

ABC Mediation charges £378 upfront to cover all costs, on the understanding that the full amount will be recovered from the defendants. Since when does a lawyer guarantee he will win the case?

Apart from the £378 ABC Mediation also invoices a 15% of the agreed settlement if the claim is successful.

All this is explained in the documents they send to the consumer after the initial cold call, including the bank details of Anthony Bains Cohen for the transfer of the fee!

Do we need to say more? We have a dubious lawyers office / Mediation Service who changes name and websites in a timeframe of 1 month, cold calls timeshare consumers and talk about a court case nobody knows off, asks for an upfront fee to be paid by bank transfer and ..it just doesn’t sound right!

Have you been called by Bains Cohen or ABC Mediation from London?

Please let us know: yourtimeshare@hush.com

Kelly Consultants

Another cold caller for our lists: Kelly Consultants from Ireland. They have started their campaign not so long ago and are keen to offer their help with a reclaim.

No explanation on how they obtained the details from the timeshare consumer of course!

Kelly Consultants is actually a UK Companies House registered entity and the registration number is NI055159

Their address Drummore Road, Kilkeel, Co Down, BT34 4LU, Ireland

Contact number 003453 14428617

The person calling Kelly Consultants is Ann Connor, who explains that they are duly registered as a tax consultancy and is very insisting on the fact that the consumer can verify that they are a “Bona Fide” company. The consumer can do this by calling another number and speak to a so called “Legal Advisor”. The name of this legal advisor is Lucy Alexander and the number to call 03300010329

After calling the legal consultant, Kelly Consultants calls back the consumer and continues the previous story about the reclaim and the fact that they have recovered money from the Spanish Government to be paid out to the victims of the scam.

For them to process the claim the consumer has to purchase £500 worth of UKASH Vouchers, give them part of the numbers but hold on to the vouchers until they have completed the claim.

Oops, that sounds familiar and rather worrying!

Did we not see this story already on this blog? Indeed we did!

There are two more companies that actually use or used the same method to convince consumers that they would recover money for them through a claim.

Asset Accounting Services Ltd
Financial Associates Ltd

We appreciate the fact that Kelly Consultants is registered as a company, but the fact that they cold call a timeshare consumer, have his personal details and membership details, claims to recover money from a claim nobody knew about and ask for UKASH vouchers to be purchased..Well it sounds very worrying!

Have you been called by Kelly Consultants from 00345314428617 ?

Please let us know: yourtimeshare@hush.com

Club Class Prestige

There seems to be a lot of activity lately in Tenerife and we have received numerous inquiries about Club Class Prestige, the ultimate upgrade product from Club Class Services (Sarl) in Tenerife.

It all seems so easy, a Club Class Member who hasn’t been on holidays for a while, or maybe hasn’t even tried the package before, is offered a promotional week in Tenerife. The prices seem right, the weather promises to be good and transfers from and to Resort / Hotel are arranged. Why would you say no?

There is a welcome meeting to attend, but some information about excursions and local attractions comes always in handy. And it will only take about an hour and a half, so not bad.

The reality is unfortunately very different! As per the description of a consumer:

“He then spent the next 3 ½ hours explaining how Club Class Concierge had let its membership down and how a new membership called Club Class Prestige would give us all we should have received with Club Class Concierge…”

Once they have the customer all dizzy with explanations on discounts and price quotes of possible future holidays they could book, the real hard sell comes on the table. The price of this package is £8000! This can be paid all at once or Club Class can apply for a loan. Whatever payment you chose, something has to be paid on the day as they take a direct deposit.

To make it all more attractive a Cash Rebate Certificate from a company called Cash Rebate Ltd is thrown into the deal, payable after 36 or 59 months, depending on the payment method you chose for the package. This Cash Rebate Certificate supposedly worth thousands of Pounds is just another name for all the other Cash Back Schemes Club Class gave out in the past. For those who don’t know what happens really with a Cash Back please read our blog.

Once the consumer has signed and paid the deposit he is taken back to the resort / hotel. The next day a representative goes around to re-assure and reply to all doubts and questions.. In reality no questions are clearly answered, and those consumers who have doubts are getting even more worried at this stage, but of course the credit card payment went through.

This payment shows as charged by a company called Imagen Sinergica SL and the administrator of this company is Benjamin Moreno Rodriguez.

Those who express their intention to cancel the agreement are surprised with the fact that Club Class Services does not allow a cancellation. They claim Club Class Prestige is a 1 year holiday product and there is therefore no right of cooling off! This is not made clear at the presentation and we even have testimonials of consumers who were explained a “lifetime membership”. But Club Class Services are willing though to change the membership in a reduced package which coincidentally costs the same amount as the consumer has paid for a deposit. Bottom line is: They do NOT want to give your money back!

Reading through the testimonials we receive from consumers who were duped this way on their holidays in Tenerife, the same names seem to keep popping up. Andy Dixon and Joanne Allens.

These names were also connected to other Club Class Marketers in the past such as TFS Concierge, CDS Concierge or Great British Marketing – GBM.

So if these companies are known by the Tenerife Authorities of having duped consumers out of their money, how comes nothing has been done so far about the dubious practices of Club Class Services or Club Class Services Sarl as they were called up till recently?

What are they waiting for? For tourist to never go back to Tenerife as this remind them of having lost a large amount of money on a dubious holiday club? A memory of a holiday that gave them numerous sleepless nights after getting back home? How long does this need to go on before something is done about it?

Maybe the authorities are waiting for the Newspapers in the UK to publish an article about this negative image of Tenerife, or maybe for a program such as Watchdog to touch the issue?

What are they waiting for? Or do they really think this does not have any negative effect on the tourism industry of the island? If people stay away, all businesses will suffer not only Club Class who will move on and open somewhere else under a slightly different name!

Have you booked through Club Class Concierge or Premiere Travel to go to Tenerife? Or have you been there already and purchased a Club Class Prestige Membership?

Please let us know!

yourtimeshare@hush.com

Bains Cohen from London?

This alert is a tricky one, as we have a company cold calling timeshare consumers under the name Bains Cohen, but there is also a genuine company with this name that has nothing to do with this!

Our cold caller Bains Cohen claims to be based in London and say they are going to take DWVC to court in Spain and ask the timeshare consumer to join this court case.

The timeshare consumer has to send all relevant paperwork and an upfront fee of £378

They also mention a firm in Spain on the Costa del Sol under the name of South Coast Management who eventually will be dealing with this case. But the fee requested is also to cover the costs of sending a representative over from Bains Cohen to the Mercantile Court in Spain to fight the case. If the case is won, Bains Cohen will keep a 10% of the money. (On the website it actually mentions 15%)

Bains-Cohen has their own website http://www.bains-cohen.com/ which is all focused on the fact they are a law firm specialist in Holiday Ownerships. This website was registered on the 3rd of April 2012

There is no UK Companies House registration number on the web, neither any other details which as stipulated by law for a website.

Their office address is Suite 1097, Kemp House, 152 – 160 City Road, London, ECIV 2NX and contact details: info@bains-cohen.com, Telephone 0203 627 4664, Fax 0203 627 4767 and a telephone number that actually appears on the screen when they call 01409 174 919

Please note that the real law firm Bains Cohen has a website http://www.bainscohen.com and is also based in London. So obviously the “fake” ones are trying to confuse the consumer and make them believe they are dealing with a genuine law firm.

Please do NOT let them fool you!

We have been informed that the real Bains Cohen are made aware by worried consumers that someone is using them as a front for their activities and will be working to defend themselves and catch the others.

Have you been called by Bains-Cohen for a court case against DWVC in Spain? Please let us know!

You can place a comment on the blog or send us a direct email to:
yourtimeshare@hush.com

JRG Equity

Have you been cold called by JRG Equity Release? Because we have received already a lot of inquiries!

JRG Equity Release claims to be appointed by the Spanish Government to process the refund of money from the funds held by the Spanish Government for victims of the ILG / DWVC scam and the Reclaim certificates.

JRG does not request any money as they have already been paid by the Government.

They work from UK and Spain, and inform the timeshare consumer he can obtain a 68% of his reclaim and the other 32% will have to go to the Spanish government for fees and taxes.

In order to be part of this claim of 58.000 certificates (!!!) the consumer has to be quick, as the process is due to the end of April.

In order to be part of this tremendous claim, the consumer has to go to a local notary on his own expense and their identity by Drivers license, utility bills and also a copy of the Reclaim certificate.

Then JRG Equity release will send a courier around for picking up the Certificate and there you go!

Well not quiet…
They also require legal fees to be paid up front and those add up to around a £1000, oops…and these are not going to the tax man, oh no, these are to be paid by bank transfer into an account of a company called PROPIEDADES ANDALUCIA SUR SL

Now the story starts to wobble. And we investigated a bit further;

JRG Equity Release has a website http://www.jrgequityrelease.com which was registered on the 24th of January this year. Their address is a postbox in Benalmadena on the Costa del Sol, and their phone number is 0871 408 9549

Going through the information we found clear indications that this company is linked to other dubious companies, of which several were closed down by the police:

Sol Bookers SL. (closed by police in 2008) Greystone Leisure & Travel SL. (closed by police in 2008), Red Rock Marketing SL and Timeshare Disposal two companies mentioned on our blog.

That does not sound right!

Adding up the fact they claim to be working for the Spanish Government, which is highly unlikely with this modus operandi, ask for an upfront fee by bank transfer, and the mentioned connections…our advice is going to be straight forward and a big NO.

Have you been called by JRG Equity Release from 08714089549 ?

Please let us know! yourtimeshare@hush.com

Have you received a Membership fee bill from Pro Travel Solutions?

In the past weeks we have received numerous emails from consumers who were surprised by receiving a Membership fee bill for their DWVC membership, requested by a company called Pro Travel Solutions.

But who is Pro Travel Solutions?

Pro Travel Solutions is the former Timelinx Group. They have been slowly replacing its main holiday club membership Designer Way Vacation Club for the Marketing Agency Agreement Personal Travel Group – http://www.personaltravelgroup.com for which the inventory is provided by the travel agency Pro Travel Solutions Plc.

Incentive Leisure Group Ltd in Gibraltar ceased trading in January 2011. This company was Timelinx´ last marketer using such name which was operative, as the listed ones at UK Companies House had also been dissolved earlier – i.e. Incentive Leisure Group (Milton Keynes) Ltd. & Incentive Leisure Group (U.K.) Ltd.).

It seems now that in spite of ILG going into liquidation, Pro Travel Solutions is trying to continue their business and is doing mailings to DWVC members asking for the £75 membership fee.

Pro Travel Solutions states their address in the emails they send out as; Waterpark Business Centre, C/Rio Darro 2, Mijas Costa, Málaga, 29649, Spain. But this is very strange as these offices were abandoned last year when ILG went into liquidation and have been empty ever since.

Their contact number is 0871 971 1170

The email they send out includes the following information:

“We have lots of fabulous special offers on http://www.thetraveller-online.com or if you have any special requests, just give one of our travel consultants a call on 0871 971 1170 and they will search out the best offers.
Remember booking now for your summer holiday means you can take advantage of the Early Bird Discounts, email reservations@protravelsolutions.co.uk”

Do they really pretend as if nothing has happened and DWVC is going on and people are “happy members” of their Holiday Club?
Who are they trying to fool?

Have you received an invoice from Pro Travel Solutions?

Please let us know!

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