After being cold called from so many different firms over the years.. countless times trying to sucker me in for numerous different reasons, I have decided to do the public a service and make my own blog. I will dissect all these companies 1 by 1 in the event to eventually let the world know who are scammers and who are legitimate companies actually here to help us…

Posts tagged ‘BBB’

Tips for selling your Timeshare

In a tough economy, struggling families look for ways to reduce their expenses. One popular option is to unload any timeshares so they can recoup their investment and stop paying maintenance fees. Many businesses specialize in reselling timeshares, but Better Business Bureau warns that some companies are using deceptive sales tactics to bilk thousands from already cash-strapped timeshare owners.

While timeshare owners are looking to unload the financial burden, unfortunately, not as many vacationers are buying. Timeshare sales dropped 40 percent in 2009, according to the American Resort Development Association. As a result, timeshare owners who are eager to sell are increasingly susceptible to offers that are too good to be true.

“Because of the economy, many timeshare owners want to cash out now but no one is buying,” said Alison Southwick BBB spokesperson. “Unfortunately, some unscrupulous timeshare resellers are taking advantage of the situation by misleading timeshare owners into paying thousands of dollars in the hopes of unloading their timeshare quickly.”

Companies like Resorts Condo Management, Creative Vacation Solutions, Platinum Property Exchange and Premier Timeshare Solutions have earned F ratings with BBB for convincing timeshare owners that they already have interested buyers but require thousands of dollars in upfront fees—such as closing costs—from the sellers and ultimately fail to complete the promised sale.

One man from Lincoln, Nebraska, who complained to BBB was promised by PTS that the business had a buyer for his timeshares, but if the sales did not go through, he would get his money back. He paid PTS a total of $7,710. The sale never went through and he never got his money back, despite the guarantee from the company.

BBB offers the following advice to timeshare owners who are looking for help in selling their timeshare:
Use a Business You can Trust – Make sure the timeshare reseller you use is a BBB Accredited Business or at the very least has a good rating with BBB.

You can check out a business’s BBB Reliability Report at bbb.org.

Confirm Licensing Requirements – Some timeshare resellers will use fake addresses or PO boxes in order to mislead timeshare owners. Confirm where the company is located and in where it does business. Ask if the company’s sales people are licensed to sell real estate where your timeshare is located. If so, verify this with the licensing board.

Get the Facts on the Figures – Find out if the business charges a commission. Do they handle the entire closing and provide escrow services? Do they charge an up-front listing or advertising fee? What does it cover and is it refundable?

Be Wary of Upfront Fees – Many complainants to BBB were burned by companies charging an advance “appraisal” fee for services or were told that they just had to pay closing costs and the timeshare would be taken off their hands. Consider opting for a company that offers to sell for a fee only after the timeshare is sold.

Don’t Fall for the Hard Sell or an Offer that Sounds Too Good to Be True – Don’t agree to anything over the phone but instead ask the salesperson to send you written materials; take the time to think it over and don’t be pressured. Unscrupulous timeshare resellers may claim that your property is in demand and they can sell it immediately; unfortunately, these promises are often empty.

For more advice you can trust on how to stretch your money in a tough economy, visit bbb.org.

Trip Traps at Sales Presentations

BBB complaints reveal that consumers aren’t always satisfied with the authenticity and usability of these incentives. Some complainants say giveaways are misrepresented during unwanted presentation solicitations. While other complainants allege issues redeeming travel vouchers due to restrictions, terms and conditions.

Though the company has been responsive to complaints, BBB detected a pattern of similar allegations on Vacation Internationale, or VI Resorts, of Bellevue and Vancouver, Washington. Within the last 36 months, the company accrued 55 complaints. Based on 16 factors, the company has a “C-” rating.

BBB serving Alaska, Oregon and Western Washington offers free advice:

· Be cautious of free travel offers by phone or mail. There’s usually a catch.

· Avoid misleading “free” offers. Read the fine print and be aware of asterisks.

· Don’t go just for a freebie. Avoid attending presentations if there is no interest in the advertised product, service or membership.

· Look out for freewheelers. Is it a traveling seminar based out-of-state? Research businesses on the Internet, consider their complaint volume and see how they respond to complaints; visit bbb.org for free BBB Business Reviews.

· Don’t waste free time. Some seminars are marketed to last a short period of time—an hour—but end up lasting two, three or four hours.

· Free yourself from the hard sell. Sales representatives may use aggressive or high-pressure tactics to convince consumers to buy products or services they don’t need or want. If bullied, walk away.

· Make decisions on free will. If it’s an enticing offer, take time to think it over. Any company that forces an immediate decision may not be worth doing business with. Review contracts and purchase agreements carefully.

· Freely report problems. Contact: yourtimeshare@hush.com

Timeshare Owners: Beware of “City Resorts”

Timeshare Owners Warning

CITY RESORTS OF NV Not Responsive to BBB Complaints

Nationwide, BBBs processed 2,804 complaints on timeshare resale services in 2010

September 15, 2011 – The Better Business Bureau is warning timeshare owners who are trying to sell or rent their timeshares to beware of Las Vegas based company, City Resorts.

City Resorts has been the subject of 23 complaints from around the country since March 2011 and holds an F rating with the BBB for failing to respond to complaints.

Complainants allege that City Resorts contacts consumers stating they’ve found a buyer for their timeshare. Complainants are then told to send a cashier’s check between $2,000-$6,000 for closing costs or processing fees. Complainants report that no buyers or renters emerged, and customers were unable to get responses to calls or their money back.

“After City Resorts got my money, I never heard from them again,” bemoaned a consumer from Massachusetts who lost $2,000. “They completely fooled me into believing I had a buyer for my timeshare.”

BBB representatives confirm that the phone number, website, and email have been disconnected and the current address is a mail-drop. Nationwide, BBBs processed 2,804 complaints on timeshare resale services in 2010.

Best advice? States Katie Robison of Vegas BBB, “Timeshare owners who want to sell or rent their timeshare should be wary of timeshare resale services that pressure customers to pay thousands of dollars up front, claiming that buyers are at hand. Too often, the services don’t deliver and customers can’t get refunds.”

BBB offers the following advice to timeshare owners who are looking for help in selling their timeshare:

· Check out the business – You can check out a business at http://www.bbb.org/ BBB Business Reviews include basic information, complaint overview, and BBB ratings from A+ to F, along with the reasons for the rating.

· Confirm location and licensing –Confirm where the company is located and in what states it does business. Ask if the company’s salespeople are licensed to sell real estate where your timeshare is located and verify this with the state licensing board.

· Get the facts on the figures – Find out if the business charges a commission. Do they handle the entire closing and provide escrow services? Do they charge an up-front listing or advertising fee? What does it cover and is it refundable?

· Be wary of upfront fees –Consider opting for a company that offers to sell for a fee only after the timeshare is sold.

· Don’t fall for the hard sell or an offer that sounds too good to be true – Don’t agree to anything over the phone but instead ask the salesperson to send you written materials; take the time to think it over and don’t be pressured.

For more consumer tips or to check out a business or file a complaint with BBB, start at http://www.bbb.org

BBB REVIEWS ON CITY RESORTS

Vegas Review:
http://www.bbb.org/southern-nevada/business-reviews/timeshare-resale-and-rental-marketing/city-resorts-in-las-vegas-nv-90005747

Orlando Review:
http://www.bbb.org/central-florida/business-reviews/timeshare-resale-and-rental-marketing/red-solutions-in-orlando-fl-205146772

For any more info please contact us: yourtimeshare@hush.com

In the News: BBB Dallas Warns Timeshare Resale Scams Are On the Rise

Both the Better Business Bureau and the FBI say timeshare resale fraud is on the rise, reported Jay Gormley on CBS11-TV, Dallas – Fort Worth. Timeshare owners are paying thousands of dollars up front to timeshare resale services, but their timeshares aren’t sold and customers have difficulty getting refunds.

From 2009 through 2011, the BBB received 274 complaints from North Texans and 9,251 complaints, nationwide.

“The scam works because the victims assume that paying money up front is normal to cover legitimate listing and appraisal fees,” notes Jay Gormley. “They soon find out, however, there’s nothing legitimate about it.”

The BBB says timeshare owners should treat their properties like they were selling their own homes and that any outside realtors, brokers or companies should not receive payment until the property actually sells.

See this video or to read the story go to http://dfw.cbslocal.com/2012/02/22/dallas-bbb-warns-timeshare-scams-are-on-the-rise/#comments

To check out timeshare resale services and other types of business, find BBB Accredited Businesses, see tips and alerts, report false advertising, or file customer complaints, start at http://www.bbb.org.

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